Terrance D. Stroman Jr. is the founder of TDS Enterprises, Llc. Terrance is highly skilled in customer resolution and successful in customer facing interactions. He obtained this experience at Freddie Mac while holding the position of case manager, successfully handling escalated matters that posed financial and reputational risk to internal and external business partners. He is proud of the 28 years of experience he gained in reviewing customer issues and playing an integral part in customer resolutions. For 5 years, Terrance was assigned a role in which he communicated with company stakeholder's such as the Federal Housing Finance Agency (FHFA), Office of Inspector General (OIG), Senate, Congressional representatives and States Attorney Generals on matters
related to foreclosures, deed in lieu of foreclosures, modifications, home retention and loan portfolio issues. Over the years, Terrance's skill led him to increased levels of responsibilities which include managing call center operations in both the private and government sectors. His experience includes call monitoring and call reviews for quality assurance and implementation of process improvements to increase operational efficiency. He also gained additional experience when holding call center supervisor position for the
District of Columbia Housing Authority, where he developed and executed business strategies to increase service levels within the call center. Terrance believes that front facing employees are the lifeblood of a business. His
knowledge of measuring call center performance and implementing process
improvements resulted in increased service levels. The experience gained as a
call center supervisor helps him to identify the needs of the customer. Serving the customer is what drives him, which was why Terrance was the recipient of one of the highest company awards, the Premier Achievement Award;
he received this award for outstanding customer service for 5 straight years.